Responsible Gaming — Stay in Control at Krekya

Krekya is committed to providing a safe, fair, and enjoyable gaming environment for all players. We believe that responsible gaming is not just a legal obligation — it is a core part of how we operate. Every feature, every tool, and every policy on this page exists because we genuinely care about the wellbeing of our players.

Gaming should always be entertainment — something you do for fun, with money you can afford to spend. The moment it stops being fun, or starts affecting your finances, relationships, or mental health, it becomes a problem. Krekya's responsible gaming programme is designed to help you recognise that line and stay well on the right side of it.

Krekya is strictly an 18+ platform. You must be at least 18 years old to register an account, make a deposit, or place any bet on the platform. This is a non-negotiable requirement and we enforce it through mobile number verification and, where required, government ID checks.

• You must be 18 years of age or older to use Krekya
• You must be playing with your own money — not borrowed funds
• You must not be subject to a self-exclusion order from Krekya or any other gaming platform
• You must not be in a jurisdiction where online gaming is prohibited
• You must be playing for entertainment, not as a primary source of income

Every Krekya player has access to the following responsible gaming tools from their account settings. These tools are free, easy to use, and take effect quickly. We encourage all players to set at least a deposit limit when they first register.

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately; increases require a 7-day cooling-off period.
• Session Time Limits: Set a maximum session duration. Krekya will log you out automatically when the limit is reached.
• Reality Checks: Receive a notification every 30, 60, or 90 minutes showing your session duration and net result.
• Cool-Off Periods: Suspend your account for 24 hours, 7 days, or 30 days. Withdrawals remain available during a cool-off period.
• Self-Exclusion: Block access to your account for 6 months, 1 year, or permanently. Contact support to activate this immediately.

Problem gambling can develop gradually and is not always easy to recognise in yourself. Here are some common warning signs that gaming may be becoming a problem:

• Spending more time or money on gaming than you intended
• Chasing losses — continuing to play to try to win back money you have lost
• Borrowing money or selling possessions to fund gaming
• Feeling anxious, irritable, or restless when you are not playing
• Hiding your gaming activity from family or friends
• Gaming interfering with work, study, or family responsibilities
• Using gaming as a way to escape stress, anxiety, or depression
• Feeling unable to stop even when you want to

If any of these signs sound familiar, please use Krekya's responsible gaming tools or contact our support team. You can also activate a cool-off period or self-exclusion immediately from your account settings — no explanation required.

Self-exclusion is the strongest responsible gaming tool available on Krekya. When you self-exclude, your account is fully suspended for the duration you choose — you cannot log in, deposit, or place bets. Your account balance is protected and withdrawals remain available.

• 6-month exclusion: Account suspended for 6 months. Can be extended but not shortened.
• 1-year exclusion: Account suspended for 12 months. Can be extended but not shortened.
• Permanent exclusion: Account permanently closed. Cannot be reversed. Any remaining balance will be returned to your registered payment method.

To activate self-exclusion, contact our support team via live chat or email at [email protected]. Self-exclusion takes effect within 24 hours of your request. During this period, Krekya will also suppress any marketing communications to your registered contact details.

Krekya takes additional steps to identify and protect players who may be vulnerable, including those experiencing financial hardship, mental health challenges, or addiction. Our platform monitoring systems flag unusual patterns of play — such as sudden large deposits, extended sessions, or rapid loss chasing — for review by our responsible gaming team.

If our team identifies a player who may be at risk, we may proactively reach out to offer support, suggest responsible gaming tools, or in serious cases, temporarily restrict the account pending a welfare check. We will always handle these situations with sensitivity and respect.

• Automated monitoring for high-risk play patterns
• Proactive outreach to players showing signs of problem gambling
• Option for family members to request a welfare check on a player's account
• No credit or loan facilities offered to players under any circumstances
• No marketing to players who have activated responsible gaming restrictions

All Krekya customer support staff receive regular training in responsible gaming awareness. This includes how to identify signs of problem gambling in player interactions, how to sensitively raise the topic of responsible gaming tools, and how to escalate cases that require specialist support.

Our responsible gaming team reviews platform data regularly to identify trends and improve our tools and policies. We are committed to continuous improvement in this area and take feedback from players seriously.

If you have questions about responsible gaming, want to activate a tool, or need to talk to someone about your gaming habits, please reach out to the Krekya team. We are available 24 hours a day, 7 days a week.

• Live chat: available 24/7 from any Krekya page
• Email: [email protected]
• FAQ: krekya.io/faq

All responsible gaming enquiries are handled with complete confidentiality. Your account status and gaming history will not be shared with anyone outside the Krekya responsible gaming team without your consent, except where required by law.